We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:
If you have some feedback which you would like to share with us for inclusion on our website, please email: firstname.lastname@example.org
i would personally like to thank you and your staff for allowing our course students to tour your facilities.
I would also like to pass on the thanks from the group and our staff that also come around for a tour.
I must inform you that all feedback we receive from the tour is exceptional, as they obtain a lot of understanding from the day and especially from yourselves there.
As you know there are a lot of myths and stories out there and we find by coming to visit you all those are quickly dismissed as they see how things really are. So Julian once again many thanks and i do hope that we can continue to bring along our students to show them all that you do.
Thankyou, regards to all
THE BEREAVEMENT CENTRE
'The service and arrangemens for the funeral of my husand at the Crematorium were excellent and I was very pleased with how the day went, for which I thank everyone involved'.
MRS M NEWTON
'Many thanks to you and your team for all that you did on Friday 23rd to make my Mother's funeral such a memorable occasion'.
'My family and I were very heartened by the kind and considerate way in which we were treated during the course of arranging Ian's thanksgiving service. Your staff were helpful and made the task of arranging the service less onerous and nerve-wracking than we imagined, and we would like to thank Eugene especially for his thoughfulness.'
PAULINE L WILSON
'As a member of the public who attended the opening ceremony of the crematorium, I would like to place on record my sincere thanks and, indeed, congratulations to all concerned in making the official opening and blessing of the building such a moving occasion'...
'The building blends so well into the are a that it could very easily be mistaken for a modern country house'
In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.
Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.
Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.
If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP