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feedback

Comments and suggestions

We always appreciate feedback, both positive or constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:
West Berkshire Crematorium, Bath Road, Thatcham, Berkshire RG19 4LD

Some of our latest testimonials

i would personally like to thank you and your staff for allowing our course students to tour your facilities.
I would also like to pass on the thanks from the group and our staff that also come around for a tour.

I must inform you that all feedback we receive from the tour is exceptional, as they obtain a lot of understanding from the day and especially from yourselves there.

As you know there are a lot of myths and stories out there and we find by coming to visit you all those are quickly dismissed as they see how things really are. So Julian once again many thanks and i do hope that we can continue to bring along our students to show them all that you do.

Thankyou, regards to all
Gary Orchard
Bereavement Co-ordinator
The Bereavement Centre



'The service and arrangemens for the funeral of my husand at the Crematorium were excellent and I was very pleased with how the day went, for which I thank everyone involved'.
Mrs M Newton

'Many thanks to you and your team for all that you did on Friday 23rd to make my Mother's funeral such a memorable occasion'.
Richard Collins

'My family and I were very heartened by the kind and considerate way in which we were treated during the course of arranging Ian's thanksgiving service. Your staff were helpful and made the task of arranging the service less onerous and nerve-wracking than we imagined, and we would like to thank Eugene especially for his thoughfulness.'
Pauline L Wilson

'As a member of the public who attended the opening ceremony of the crematorium, I would like to place on record my sincere thanks and, indeed, congratulations to all concerned in making the official opening and blessing of the building such a moving occasion'...
'The building blends so well into the are a that it could very easily be mistaken for a modern country house'
Malcolm Langford


In the unlikely event that you feel that we haven't fulfiled your expectations
please use the following complaints procedure

Complaints Procedure

STAGE 1
Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

STAGE 2
Contact the General Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

STAGE 3
If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP



 
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